Billing & Pricing

Overview

SynpixCloud uses a prepaid billing model. When you create a GPU instance, the full rental amount is deducted from your account balance immediately. This ensures transparent pricing with no surprise charges.

Billing Cycles

Choose the billing cycle that best fits your workload:

Example Pricing

For a GPU priced at $0.50/hour:

Billing Precision

• Minimum rental unit: 1 hour (hourly), 1 day (daily), 1 month (monthly) — rentals are prepaid per billing cycle
• Early termination: unused prepaid time is refunded to your account balance, prorated to the second at the rate you actually paid

For example, if you terminate a 1-hour rental after 10 minutes, you are charged only for the 10 minutes used and the remaining 50 minutes are credited back to your balance. Usage is not rounded up to the hour and there is no minimum 1-hour charge.

Auto-Renewal

When Auto-Renewal is enabled:

1. Your instance automatically renews when the rental period ends
2. The renewal amount is deducted from your account balance
3. Renewal continues until your balance is insufficient
4. Same billing cycle and duration applies to each renewal

Example: You rent a GPU for 1 day with auto-renewal enabled. After 24 hours, if your balance is sufficient, another day is automatically charged and your instance continues running.

Instance Termination

When you terminate an instance:

1. Early Termination: unused prepaid time is refunded to your account balance, prorated to the second (at the discounted rate you actually paid)
2. Never Started: if provisioning fails or the instance never runs, the full prepaid amount is refunded
3. Running Instances: run until the prepaid period ends (auto-renewal extends it when enabled)

Balance & Top-up

• Minimum top-up: $5.00
• Payment methods: Credit card via Stripe
• Balance display: Available in your dashboard

Insufficient Balance

If your balance is insufficient:

• Creating instances: You cannot create new instances
• Auto-renewal: Renewal fails and instance may be stopped
• Running instances: Will continue until the prepaid period ends

Pricing Transparency

All prices shown in the GPU marketplace are:

• Per-hour base rates (before any discounts)
• In USD
• Inclusive of all fees (no hidden charges)

Actual prices may vary based on:

• Selected billing cycle (daily/monthly discounts)
• Rental duration
• Current availability

Refund Policy

• Unused instance time: refunded to your account balance on early termination, prorated to the second
• Account credits: balance top-ups are non-refundable and non-transferable (instance refunds credit your balance for future use)
• Service issues: Contact support for resolution

Support

Questions about billing? Contact us at [email protected]